frequently asked questions

Why should I create an account?

You do not need an account to browse the site or place the order.
A CocoMelody account makes shopping at our site much easier, allowing you to:
• Expedite future checkouts
• Check the status of your order
• Create a ‘Wish List’
• Receive emails about promos and new-in


If you’ve forgotten your password, click on “Forgot your Password “We’ll ask you to enter your email account and then send a new password immediately. After this, you will be prompted to enter your account.

Wed Planet has a very easy way for users to keep track of their account.

1. Sign into your account and click on Recent Order(s).

2. You will then be able to view all your orders and their current status.

If you want to change or cancel your order, please contact us via email customer service for help in 72 hours.

Otherwise, it might be not possible to change or too late to cancel for free. Extra change fee or cancel fee might be applied.

All of our dresses are made to order, no matter you ordered in a standard size or custom size, except dresses in stock. Tailoring Time is displayed on each dress’s product page. We have several offers to choose from.

WED PLANET offers Live Chat for your convenience. If you need information before order, you can start a Live Chat with our online consultants. If Live Chat is not available, you will be directed to an online form to submit an inquiry on e-mail and we will respond within 24 hours.

If you’re having some trouble with your payment, we do have some tips that usually work, but we’re not able to override the actual system to accept a payment if it won’t go through.

Some things you can try that may work include:

1. Make sure all information is correct including credit card number, expiration date, security code, billing address, and zip code if asked.

2. Try using PayPal if you have a PayPal account. Customers can still pay via paypal guest check out if customers do not have a paypal account.

3. Try using a different card.

4. Start over with a new order instead of trying to pay for the same order over again.

5. If your payment is still declined, you may need to contact your bank. Occasionally, when purchasing from an online company for the first time, your financial institution will issue a hold on the funds if they are unfamiliar with it.

One thing to keep in mind is that even if your bank approves the payment, our processor may decline it if it does not pass the necessary security checks set up. If you’ve tried everything else, feel free to reach out to our awesome team of stylists and we can look into this for you.

From the time you place your order to the day you get a knock on the door from a nice delivery person, you’re looking at about 3 – 10 weeks for production, and around 3 -10 business days for shipping.

Estimated Receiving Time = Processing Time + Shipping Time

Currently it takes 5 – 10 weeks to make wedding dresses and 3-4 weeks to make other dresses from the day you place an order. You may check the specific production/tailoring period on the product page. The shipping time depends on shipping methods. The fastest shipping – expedited shipping takes 1-6 days for the shipment. The standard shipping takes 5-10 days. The sooner you place an order, the sooner we start preparing your dress.

Please note: Our production time is subject to change without notice depending on how many orders we have at any given time.

Here’s the process for dresses:

Your order is confirmed with our inventory and quality control team. If everything looks good (no unusual measurements, address info, etc.) they will approve the order and send it to the tailors to get to work. This can take 1-3 business days.

Then, each dress is made-to-order by our tailors.

Your dress is shipped from our warehouses in Europe shipping times vary from 2 – 10 business days, depending on your region.

That’s it!

Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress or a made-to-measure custom.

WED PLANET ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.

As long as you’ve chosen the right size, the dress will fit you well.

Please do check your measurements of bust, waist and bottoms, as well as our Size Chart before choosing any size. Because designers may use different grade rules to determine dress sizes. For example, it’s completely possible to be a size 36 in your daily clothes or other designers’ dresses, and with the same measurements be a size 40 in our dresses.

If you have trouble with choosing size or special requirements, please contact us.


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